How to Cancel QuickBooks Online Subscription
Sign in as Primary Admin. Go to Gear Icon > Subscriptions and billing > Cancel subscription. Read-only data access continues for one year.
To cancel QuickBooks Online immediately: go to the official portal at https://qbo.intuit.com/app/account, sign in, and complete the cancellation steps. If your billing is routed through Apple App Store or Google Play, switch to the respective mobile platform tab to cancel through your device settings.
Select where you pay to get the exact direct cancellation link and steps:
Consumer Alert: What you need to know before canceling
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Read-Only Data Access Window (One Year): Intuit retains your company accounting data in read-only format for one year after cancellation. After 365 days, all historical data is permanently deleted.
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Separate Payroll and Payments Cancellation: QuickBooks Payroll and QuickBooks Payments are separate add-ons. Ensure all payroll filings and tax forms are exported before terminating the primary subscription.
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Primary Administrator Permission Required: Company Admins or Accountants cannot cancel QuickBooks Online. Only the designated Primary Admin user has permission to cancel.
Step-by-Step Instructions
5 Steps-
1
Sign in to your QuickBooks Online account at qbo.intuit.com as the Primary Admin.
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2
Click the Gear icon in the top right corner and select Subscriptions and billing.
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3
Find your QuickBooks Online plan in the list and click Cancel subscription or Cancel trial.
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4
Complete the brief exit survey and click Continue to cancel.
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5
Confirm cancellation. Retain the cancellation confirmation number and email for audit records.
