How to Cancel Perplexity AI Pro Subscription
Web cancellation redirects to Stripe Customer Portal. In-app iOS/Android subscriptions must be cancelled through Apple App Store or Google Play.
To cancel Perplexity AI Pro immediately: go to the official portal at https://www.perplexity.ai/settings/account, sign in, and complete the cancellation steps. If your billing is routed through Apple App Store or Google Play, switch to the respective mobile platform tab to cancel through your device settings.
Select where you pay to get the exact direct cancellation link and steps:
Consumer Alert: What you need to know before canceling
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Platform Billing Disconnect: If you subscribed to Perplexity Pro inside the iOS or Android mobile application, the web settings will display 'Managed via Apple/Google'. You must cancel inside your device's subscription menu, not the web portal.
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Immediate Loss of Fast Pro Searches at Term End: Unlike token-based APIs, your 300+ daily Pro searches terminate immediately at the end of the billing date without any rollover or grace period.
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Dual Account Confusion: Signing in with Google vs Apple ID often creates two separate Perplexity accounts. Ensure you are logged into the exact email that received your initial Pro receipt.
Step-by-Step Instructions
5 Steps-
1
Sign in to your account at perplexity.ai and click your profile icon in the bottom-left sidebar.
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2
Select Settings from the menu and navigate to the Account tab.
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3
Under the Perplexity Pro section, locate your subscription status and click Manage Subscription.
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You will be redirected to the secure Stripe billing portal. Click Cancel plan.
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5
Confirm cancellation on the final prompt. Pro features (Opus, GPT-4o, unlimited Pro search) remain active until the billing period concludes.
