How to Cancel Vivint Smart Home Subscription
Long-term hardware financing contracts (48-60 months). Canceling monitoring requires paying off remaining equipment financing. Call 800-216-5232.
To cancel Vivint Smart Home immediately: go to the official portal at https://www.vivint.com/support/cancellation, sign in, and complete the cancellation steps. If your billing is routed through Apple App Store or Google Play, switch to the respective mobile platform tab to cancel through your device settings.
Select where you pay to get the exact direct cancellation link and steps:
Consumer Alert: What you need to know before canceling
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Hardware Financing Agreement Lock (48-60 Months): Vivint separates monthly monitoring fees from equipment financing loans (typically 48 to 60 months). To cancel monitoring, you must pay off the remaining hardware loan balance in full (often $1,000–$2,500+).
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Written Notice of Cancellation Required: Calling customer service is only step one. Vivint requires signing and returning a formal written cancellation form before processing is complete.
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30-Day Advance Written Notice Policy: Even month-to-month contracts require 30 days advance written notice prior to your next billing cycle.
Step-by-Step Instructions
5 Steps-
1
Gather your Vivint account number, verbal security passcode, and monitoring contract.
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2
Call Vivint Customer Support directly at 1-800-216-5232.
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3
State clearly that you wish to cancel your monitoring services.
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4
Request a payoff quote for any remaining smart home equipment financing balances.
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5
Complete and sign the written Notice of Cancellation document sent to your email to finalize termination.
