How to Cancel Equinox Subscription
Equinox does not allow instant one-click online cancellation. Requires 45-day notice in-person or via certified registered mail.
To cancel Equinox immediately: go to the official portal at https://www.equinox.com/contact, sign in, and complete the cancellation steps. If your billing is routed through Apple App Store or Google Play, switch to the respective mobile platform tab to cancel through your device settings.
Select where you pay to get the exact direct cancellation link and steps:
Consumer Alert: What you need to know before canceling
-
•
No Online Cancellation Button: Equinox operates an intentional Roach Motel. The mobile app and website provide no self-service cancellation button for club memberships.
-
•
45-Day Advance Notice Window: Equinox requires up to 45 days advance written notice. You will typically be billed for at least one additional full monthly dues cycle after submitting notice.
-
•
12-Month Commitment Early Termination Penalty: Canceling prior to 12 months requires documented proof of medical disability or relocation greater than 25 miles from any Equinox location, often accompanied by an early buyout fee.
Step-by-Step Instructions
5 Steps-
1
Review your initial membership agreement to confirm whether your 12-month commitment period has elapsed.
-
2
Draft a formal cancellation notice including your full name, home club location, member ID, and phone number.
-
3
Deliver notice in person to your club General Manager, or send via USPS Certified Mail with Return Receipt requested.
-
4
Provide written notice at least 45 days prior to your intended termination date per club policy.
-
5
Obtain written confirmation or a signed cancellation receipt from club management.
